London, ON, February 12, 2007: Alliance iCommunications announced the launch of its new Alliance@Home telecommuting program for bilingual French employees. This program employs home-based call centre agents to handle sales calls to Canadian businesses for a multi-national business retailer. Having employees make calls from their homes provides attractive, flexible work arrangements while gaining access to specific, high-demand skills sets.
“Our technology is on the leading edge of call centres. It’s just as easy to route calls for employees working at home as it is to set up our agents in one of our two facilities here in London”, the President of Alliance iCommunications, Dave LeClair says.
This trend is already viewed as a great opportunity for employees across the border. With 100,000 home-based agents now working in the United States, that number is expected to triple to 300,000 by 2010, according to research group IDC. About 1,000 US businesses are already using home-based agents. In Canada, this trend is only just beginning.
“As far as we can tell, this is a relatively new concept in the London area. Our advanced technology, web-based applications and the availability of broadband internet means that these agents will be an integral part of our contact centre. They will be handling calls and be a part of each work group just as if they were located on site at one of our facilities. They will be scheduled for specific work times that fit in with their personal needs at home. The only difference is that they will be at the office without setting foot out the door.” LeClair stated.
Experience in the U.S. has shown that companies that use home-based agents are able to attract and retain high-calibre employees who enjoy the flexibility as well as the cost savings involved. High gas prices, parking costs, meals and daycare costs are no longer an issue for employees that take advantage of this opportunity.
Alliance iCommunications is a Canadian corporation owned by David and Sheila LeClair. It was the recipient of the London Chamber of Commerce Outstanding Business Achievement award in 2002 and has approximately 400 employees working out of its two London locations. As an outsource call centre to some of North America’s most recognized corporations, the company’s commitment to innovation, quality and personal service has allowed it to develop a thriving niche in a highly competitive marketplace dominated by large multinationals.
For more information, contact:
Sheila LeClair
sleclair@allianceicomm.com
Website: www.allianceicomm.com
“Our technology is on the leading edge of call centres. It’s just as easy to route calls for employees working at home as it is to set up our agents in one of our two facilities here in London”, the President of Alliance iCommunications, Dave LeClair says.
This trend is already viewed as a great opportunity for employees across the border. With 100,000 home-based agents now working in the United States, that number is expected to triple to 300,000 by 2010, according to research group IDC. About 1,000 US businesses are already using home-based agents. In Canada, this trend is only just beginning.
“As far as we can tell, this is a relatively new concept in the London area. Our advanced technology, web-based applications and the availability of broadband internet means that these agents will be an integral part of our contact centre. They will be handling calls and be a part of each work group just as if they were located on site at one of our facilities. They will be scheduled for specific work times that fit in with their personal needs at home. The only difference is that they will be at the office without setting foot out the door.” LeClair stated.
Experience in the U.S. has shown that companies that use home-based agents are able to attract and retain high-calibre employees who enjoy the flexibility as well as the cost savings involved. High gas prices, parking costs, meals and daycare costs are no longer an issue for employees that take advantage of this opportunity.
Alliance iCommunications is a Canadian corporation owned by David and Sheila LeClair. It was the recipient of the London Chamber of Commerce Outstanding Business Achievement award in 2002 and has approximately 400 employees working out of its two London locations. As an outsource call centre to some of North America’s most recognized corporations, the company’s commitment to innovation, quality and personal service has allowed it to develop a thriving niche in a highly competitive marketplace dominated by large multinationals.
For more information, contact:
Sheila LeClair
sleclair@allianceicomm.com
Website: www.allianceicomm.com
