Customer Service Representative
We believe every local employer should have the talent, resources, and support they need to continue growing and investing in London, and that jobseekers should have access to a vast and diverse selection of exciting job opportunities. We do what we do every day to ensure we’re helping to create an environment in London where this is possible.
The London Economic Development Corporation (LEDC) is the lead economic development agency for London. We work with business, government, academic institutions, and industry partners, to support the growth of existing businesses, attract new businesses to London. We strive to ensure companies have the talent, resources, and business conditions they need to continue scaling.
We take great pride in supporting local events and profiling the amazing business and partners that we have in London.
What We Want
We’re looking for someone who is enthusiastic, accomplished, and passionate.
To be successful in this role, you need to be hungry and always wanting to learn new things. This role is a great opportunity for someone with a passion for writing and a keen eye to detail and customer service.
As a Writer and Customer Service Representative at LEDC, you will be at the forefront of our client interactions, creating content, providing assistance, resolving inquiries and ensuring a positive experience. Your dedication to delivering excellence in content and service will contribute to LEDC’s reputation for excellence.
You will play a pivotal role in crafting and curating high-quality content that showcases London, the LEDC brand, and resonates with many different audiences and drives engagement.
Skill Requirements
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Proven experience in customer service
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Excellent communication skills (verbal and written) with appropriate audiences in mind.
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Strong problem-solving abilities and attention to detail
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Empathetic and patient demeanor with the ability to handle complex inquiries.
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Collaborate with internal teams to brainstorm and develop content ideas aligned with LEDC’s goals and the goals of multiple campaigns.
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Write, edit and produce a wide range of content including articles, email and social media responses.
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Conduct thorough research on issues relating to inquiries and background for article content.
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Review and edit content for clarity, grammar, and style.
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Proficiency with social media platforms such as Facebook, Instagram, X/Twitter, and LinkedIn.
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Business acumen with a capacity for strategic thinking.
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Strong written and verbal communication skills.
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Familiarity with newsletter software such as MailChimp.
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Track and analyze content performance metrics, providing insights and recommendations for continuous improvement.
What You Will Be Doing
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Providing customized responses to a high volume of diverse inquiries promptly and professionally through various communication channels such as phone, email, chat, and social media.
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Diagnose and resolve concerns, complaints, and requests by providing accurate information, troubleshooting issues.
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Develop a deep understanding of London and what London has to offer many different audiences.
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Maintain accurate and detailed records of client interactions and inquiries.
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Provide valuable insights to internal teams on trends of inquiries and interactions.
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Perform copywriting duties across multiple communication platforms for both internal and external audiences from web content, newsletters, and case studies.
Our Kind of Person
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You embrace change — platform publishing is volatile, so you need to adapt and pivot quickly.
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You care about and take pride in your work.
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You are comfortable taking initiative, working in collaboration with others, and mentoring those who need it.
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You handle multiple assignments simultaneously and work strategically, tactically, and operationally, independently or as part of a team.
What you can expect from us
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An interesting and challenging environment with variety and a strong sense of purpose
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Competitive salaries and employee pension plans
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Comprehensive benefit package including health, dental, and vision.
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Professional Development opportunities.
Diversity and inclusion are embedded in our culture. Our goal is to continuously improve and sustain an inclusive culture in which diversity provides deeper insights and creates an environment of innovation, creativity, and growth. By attracting, developing, and engaging the best minds of diverse and empowered individuals, we help realize life’s potential for ourselves, our clients and our community.
To apply, please submit your cover letter and resumes to resumes@ledc.com by Nov. 2, 2023 at 4 pm.
This is a full-time in office position in London, Ontario.
