OTEC’s new Accelerated Resiliency & Retention Training Series is designed for tourism and hospitality sector workers from supervisors and managers to new hires. This two-day series provides your team with the tools to deliver great customer service.
We focus on the essentials of service excellence and the importance of emotional intelligence and stress management in building a resilient team.
This series is FREE for Ontario tourism and hospitality workers. Don’t delay!
Sign up today by contacting us at info@tourismskillsnet.org
SERIES OVERVIEW
Day 1
Essentials of Service Excellence (Full-day)
Learn some of the basic tools to go beyond customer service and create exceptional service experiences for customers.
Day 2
Stress Management (Half-day)
Explore the impact of stress on our bodies, minds, and spirits, and resiliency strategies to manage its effects in the workplace.
Emotional Intelligence (Half-day)
Learn how to harness your EQ to reduce stress, enhance communication and improve job satisfaction.
Additional Courses
Following completion of the two-day training, participants will have access to the following eLearning courses:
- Self-Care
- Introduction to Conflict Management
DESIGNED FOR:
- Managers and supervisors
- Team leads
- New hires
- Full-time, part-time, and contract employees
EACH COURSE INCLUDES:
- 2 Full-day workshops
- Virtual instruction by certified, experienced trainers
- Certificate upon completion
Take advantage of this FREE training opportunity.
Contact us at info@tourismskillsnet.org
