The leadership & resiliency training programs are part of the TSNO workforce development for businesses in the tourism & hospitality sector. These programs allow the sector access to training, help build a more resilient workforce and increase employee engagement and retention.
LEADERSHIP EXCELLENCE SERIES
Designed to provide new, emerging and existing leaders with the latest theories, practices and tools to develop their leadership skills.
Program Highlights:
• Identify the difference between managing and leading
• Learn leadership best practices and road blocks
• Identify different communication styles
• Explore how to diffuse emotional conversations
• Define best practices in coaching
• Explore the elements of team trust and causes of conflict
• Define what makes a high-performing team
RESILIENCY TRAINING SERIES
Designed to elevate job performance through soft skills development, building a more resilient workforce to welcome back our visitors in the future.
Program Highlights:
• Understand how to deliver memorable customer service experiences within the new reality
• Learn how to keep customers safe & communicate effectively from behind physical barriers
• Recognize the importance of emotional intelligence (EQ)
• Explore tools to build personal resilience
• Learn negative vs positive coping strategies
• Develop proven strategies for conflict resolution
Tourism & Hospitality Employers are invited to nominate their full time, part time and furloughed team members who have demonstrated potential for advancement and/or retention.
• Virtual, interactive, instructor-led workshops
• Participants will receive certificate upon completion
• Cohorts running now through June 30, 2022
• Customized programs may be available upon request
FOR MORE INFORMATION OR TO REGISTER! KIERAN WELLS, Industry and Community Liaison, West and North Western Ontario I OTEC p. (416) 622-1975 ex. 267 / (1-800) 557-6832 e. kwells@otec.org www.otec.org
