Transcom calls London, Ontario home

LONDON, Ontario - On March 26th, Transcom announced the opening of a new office in downtown London, Ontario to provide Customer Relationship Management and Credit Management Services. Hiring is already underway for nearly 150 new employees. This 6200 sq. ft. facility is located in an Old Oak Property building located at 148 Fullarton St., providing easy transportation access for its new employees. CEO Keith Russell indicates, "Today, financial services, telecommunications, media, utilities and travel companies rely on the expertise of Transcom professionals to improve the efficiencies of their operations and the way in which they interact with their customers." Globally, Transcom employs more than 17,300 trained professionals delivering services in 33 languages to hundreds of international and local clients in 73 contact centres in 29 countries. Across Canada, there are 12 centres, with the new London office representing Transcom's 9th office in Ontario. Transcom is a member of the Kinnevik Group of companies, a Stockholm based Investment Company established in 1936. Their impressive corporate client list includes Aventis, Capital One, Chrysler, IBM, Xerox and Yves Rocher to name a few. Bob Milne, Corporate Communications Manager, explains, "When Transcom decided there was a need to open a new site, we solicited interest from over a dozen communities across North America. Applicant flow from London was very strong, right off the mark, and the quality of applicants has been exactly what we're looking for to maintain sustained growth in the area." Peter White, President and CEO of the London Economic Development Corporation says, "London's reputation as a business services centre with exceptional customer service skills and values continues to attract top global companies to our community. It has been a pleasure working with Transcom to support their expansion in Ontario and look forward to continuing to work with them to facilitate their integration into the community." Transcom's technology is one of the most advanced in the world, capable of handling 129,000 calls per month in a centre similar in size to that of London. They tailor solutions to meet their client's needs including inbound communications, telemarketing, outbound communications, back-office administrative tasks, web servicing (including email and chat), Client Relationship Management (CRM) consultancy services, and Credit Management Services (CMS). Agents in Transcom's London site will be handling inbound customer service, billing inquiries, sales, and technical support calls for one of the largest cable MSO (multiple service operator) providers in the US. "We're looking for candidates with great people skills who are computer literate and able to respond quickly to new situations", says Bob Milne. "It really is our people who make the difference." For more information, please contact:

Bob Milne
Corporate Communications Manager
Transcom North America
T: 905-323-3939 ext 35179


Lesley Cornelius
Director, Marketing Communications
LEDC
T: 519-661-5009